For many years, I hated the schedule book in our office. For me, it represented being chained to an “1800s way of running a business,” as I used to complain to my secretaries. I encouraged them to toss that tattered book and switch to an internet calendar to log our technicians’ daily schedules. But my secretaries fought tooth and nail to keep their beloved book, and, as the human world slowly becomes overwhelmed by the almighty computer, I have seen the future and I now admit my secretaries were right all along.
“I love our schedule book,” says Erika, who has worked in my office for 18 years. “Writing down appointments is much easier than typing them into a program. With the book, I know exactly where to go and what to do. Plus, if I want to make changes, I just erase the appointment. That doesn’t require much thinking, so I make less mistakes.”
“Gil (our manager) loves the book too,” Erika adds, pausing to answer the phone. “Every morning, he looks over the schedules and makes little adjustments so our guys aren’t driving back and forth between different areas. He knows the whole mountain, from Crestline to Big Bear. The book allows us to keep the human touch on our daily routes.”
I couldn’t say it any better. Now I can proudly boast that our office is powered by an 1800s-style schedule book. It even smells like an old library. That book doesn’t chain us to the past, it connects us to the best part of the past. It has a bright future with our company.
Oh, if only we modern folk could go back in time, just for a day or two, and collect butterflies, play board games, and read the latest Sherlock Holmes mystery. That sure sounds better than spending two hours on the phone with tech support. Have a great week, everyone!